Shipping and Returns
Expected shipping time
Please allow 1-3 business days for your order to process and ship. We are always doing our best to make sure your order is sent as quickly as possible!
In-store pickup
At checkout you will have the option to select In-Store Pickup. Your order will typically be ready for pickup within 1 business day. Please have your receipt and order number with you.
Shipping locations
Currently we ship anywhere within Canada.
Singles can be shipped to the United States. Please contact us at 226-674-0990 for information.
Shipping rates for addresses within Canada
REGULAR ORDERS
We offer flat rate $20.95 expedited shipping on all orders being delivered to addresses in Canada. If the value of your order meets or exceeds $300 before taxes and shipping charges, it will be eligible for free shipping.
These parcels are sent via Canada Post Expedited Parcel.
SINGLES
Orders that consist of ONLY singles will be charges a flat rate of $4.00 for shipping.
In the event that the $4.00 shipping rate is not applied and your order only consists of singles, please contact us to adjust.
Sales
All orders are taxed according to your province or territory.
Order or delivery adjustments
You can provide special delivery instructions in the notes section provided at checkout.
Address changes or changes to existing orders must be made by a staff member. Changing the information on your account will not change the order details on our end.
Please contact us at 226-674-0990 during regular business hours. Please do not leave this information on the voicemail as it may not get to us on time.
Please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.
Oversized orders, special circumstances or remote locations
In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment. If you wish to cancel your order at this time we will offer a full refund.
Product availability
All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order. If this brings your order total below the minimum free shipping threshold we will still ship the rest of your order free of charge.
Quantity and Order Adjustments
We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to "buyouts" and other orders involving the sale of high demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.
If you order more than the limit you will automatically be refunded.
WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.
